top of page

Store Policy

Customer Care

At Waxology Hub, we aim to provide high-quality candle-making supplies together with clear, practical support for makers of all levels.

 

We supply candle waxes, fragrance oils, wicks, dyes, and other candle-making materials. Product descriptions, usage rates, temperatures, and technical guidance are provided to help customers make better choices, but every candle maker is responsible for testing products in their own formulas, containers, moulds, environment, and production process.

 

For any questions about your order, product selection, technical use, delivery, or wholesale quantities, you can contact us at:

​

Email: info@waxologyhub.com
Instagram: @waxologycy
Phone: 99962406

​

We do our best to reply as quickly as possible, usually within 1–2 working days.

Privacy & Safety

Your privacy is important to us. Any personal information collected through our website, such as your name, phone number, email address, delivery address, and order details, is used only to process your order, arrange delivery, provide customer support, and improve our service.

Payment information is processed securely through third-party payment providers. Waxology Hub does not store your full card details.

​

We may contact you regarding your order, delivery updates, product questions, or customer support. We do not sell or share your personal information with unrelated third parties.

Customers are responsible for using all candle-making materials safely and correctly. Fragrance oils, dyes, waxes, and other materials should be stored away from children, pets, heat sources, and direct sunlight. Always read product information and follow safe handling practices before use.

Wholesale Inquiries

We welcome wholesale and bulk inquiries from candle makers, small businesses, studios, workshops, and retailers.

​

Wholesale pricing may be available depending on the product, order quantity, stock availability, and delivery requirements. For larger orders, custom quotations can be prepared.

​

To request wholesale pricing, please contact us with:

  • Your name or business name

  • The products you are interested in

  • The quantities you need

  • Your delivery city

  • Any recurring monthly or seasonal requirements

 

Wholesale orders may require different payment terms, delivery arrangements, and preparation times depending on stock and order size.

Payment Methods

Payment Methods

We accept the following payment methods, depending on availability at checkout:

  • Credit / debit cards

  • Apple Pay/ Google Pay

  • Revolut transfers

  • Bank of Cyprus QuickPay

  • Cash payment, where agreed in advance

​​

Orders paid by manual payment methods are processed once payment has been confirmed.

Waxology Hub reserves the right to cancel unpaid orders if payment is not completed within the requested time frame.

bottom of page