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Shipping & Returns

Shipping Policy

We currently ship within Cyprus only. Shipping costs are calculated at checkout based on weight and destination. Standard Shipping is priced at 4 euros for all orders below 20kg.

 

Order processing:

  • Orders are prepared within 1–2 business days (Mon–Fri, excluding public holidays).

  • Orders placed on weekends/public holidays are processed the next business day.

  • During high-volume periods, processing may take slightly longer (we’ll notify you if so).

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Delivery times:

  • Typical delivery: 1–3 business days after dispatch, depending on area and courier routes.

  • Remote areas may take longer than central areas.

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Tracking:

  • If tracking is available for your shipment, you’ll receive a tracking link/number by email/SMS once your order is dispatched.

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Packaging & product care:

  • We pack products to minimize leaks, breakage, and contamination during transit.

  • Fragrance oils and liquids are sealed and protected; please store them upright and away from heat and light upon delivery.

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Address accuracy & failed delivery:

  • Customers are responsible for entering the correct delivery details.

  • If a parcel returns to us due to an incorrect address or non-collection, you may be charged for re-shipping.

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Damaged or missing items:

  • Inspect your parcel on arrival.

  • If something arrives damaged, leaking, or missing, contact us within 24 hours with: order number, photos of the outer box + label, photos of the damaged item(s) and inner packaging.

  • We’ll resolve it quickly with a replacement, store credit, or refund (depending on the case).

 

Contact:
For shipping questions, contact us at info@waxologyhub.com or via Instagram DM @waxologycy.

Return & Exchange Policy

We accept returns but we’re also strict where safety/hygiene is involved.

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Change of mind (consumer orders):

  • If you’re buying as a consumer, you can request a return within 3 days of delivery.

  • Items must be:

    • unused

    • unopened / seal intact

    • in original packaging

    • in resalable condition (no wax contamination, no spills, no labels removed)

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For safety/hygiene and quality-control reasons, we do NOT accept returns of:

  • opened fragrance oils / liquids

  • items that were used, poured, tested, or contaminated

  • custom-prepared or special-order items (if you offer these)

  • clearance/discounted items marked as final sale (if you choose to apply this)

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Damaged, leaking, wrong item, or defective:

  • If we made a mistake (wrong item/quantity) or something arrived damaged/leaking/defective, we’ll cover it.

  • Contact us within 48 hours of delivery with photos and your order number (same requirements as in the Shipping section).

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How to request a return:

  1. Email info@waxologyhub.com or Instagram DM @wa with: order number + reason + photos (if relevant).

  2. We confirm eligibility and provide return instructions and the return address.

  3. Ship the return within 7 days of approval.

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Return shipping costs:

  • Change-of-mind returns: customer pays return shipping.

  • Wrong/damaged/defective: Waxology Hub covers return shipping or provides a solution without return when appropriate.

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Refunds:

  • Once we receive and inspect the return, refunds are processed within [5–10] business days to the original payment method.

  • If the returned items are opened/used/contaminated or not in acceptable condition, we may refuse the refund or issue a partial refund.

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Business (B2B) orders:

  • B2B orders are handled case-by-case. Change-of-mind returns may be declined if items are not resalable or if they are chemical/liquid products.

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